24-Hour Assistance

At Dr. Raymond Duong's practice, we understand that healthcare needs can arise at any time. To ensure that our patients receive the care and support they require around the clock, we offer a comprehensive 24-hour assistance service. Whether you're enrolled in our Chronic Care Management (CCM) program, seeking appointments, have billing inquiries, or need assistance with prescription refills, our dedicated team is here to assist you. Your well-being is our top priority, and we strive to provide the highest quality care even beyond our regular office hours.

For patients who have enrolled in our Chronic Care Management (CCM) program, we are pleased to offer 24/7 assistance. Please call our CCM staff at 772-494-1059. Our dedicated CCM phone lines are available at all hours, allowing you to leave a message at your convenience. Our team will make every effort to return your call as promptly as possible.

If you require assistance with scheduling appointments, our office is just a phone call away. You can reach us directly at 772-770-3859, and for expedited service, please press option 2. We understand the importance of timely appointments and are committed to accommodating your scheduling needs to the best of our ability.

For inquiries related to billing and financial matters, our proficient billing department is ready to assist you. You can reach our billing department at 321-848-0937. We recognize the significance of transparent and efficient billing processes and are here to address any questions or concerns you may have.

For those seeking information or guidance regarding BioTE hormone replacement therapy, we have dedicated support available. Simply press option 4, and our knowledgeable team will provide you with the information you need to make informed decisions about your hormone therapy journey.

If you are returning a call from one of our nurses, please press option 5. We prioritize timely and effective communication between our healthcare professionals and patients, ensuring that your healthcare needs are met promptly and comprehensively.

Managing prescription refills is a critical aspect of ongoing healthcare. To request a prescription refill, press option 6. If you require a refill for a medication that Dr. Duong is currently prescribing, please contact your pharmacy directly. They can send us an electronic request for your prescription refill. This streamlined process ensures that you have access to the medications you need to maintain your health.

In the event that you are unable to reach our CCM staff or require immediate assistance after regular office hours, please call our main number at 772-770-3859. Our answering service is available to connect you with the support you require, ensuring that you are never without access to the care you need.

Your well-being is our priority, and our 24-hour assistance service reflects our commitment to your health.